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    RETURNS

    We want you to be satisfied with your Buckets and Spades experience and should you change your mind, we will provide a store credit note to the value of the goods purchased (excluding freight) if goods are returned within 14 days. In order for the credit note to be issued, products must be returned or exchanged within 14 days of purchase as long as they are in a new, unused/unworn/unwashed condition, shoes in the box, and still have the original swing tags and packaging attached and are accompanied by the associated order number. Credit notes issued are valid for 12 months.

    Please choose carefully as we don’t exchange or accept returns on sale and discounted items if you change your mind or make an incorrect decision.

    If an item is damaged or faulty, please notify us within 14 days by email. Upon receipt of the faulty product, Buckets and Spades will undertake an evaluation in conjunction with the manufacturer and if the item is deemed to be faulty, we will replace or refund

    EXCHANGES

    Buckets and Spades strive to ensure you are satisfied. We want you to love what you've ordered. If something isn't right, please email us with an order number within 14 days to receive a Return Authorisation Number (Customers will be responsible for the shipping and handling charge both ways). Returns without a valid authorisation number will not be accepted. If you would like to exchange your product because you ordered the incorrect size/colour, please ensure you include a self-addressed pre-paid parcel or additional charges will apply.

    If you can't find another item for exchange, we will provide a store credit to the value of the goods purchased (excluding freight). Credit notes issued are valid for 6 months.

    Please choose carefully as we don’t exchange or accept returns on sale and discounted items if you change your mind or make an incorrect decision.

    RETURN BY MAIL

    You can return goods due to a change of mind or incorrect size to any of our stores within 14 days of purchase.

    Please email us or reply to your confirmation order with your order number to receive a Return Authorisation Number (Customers will be responsible for shipping and handling charge). Returns without a valid authorisation number will not be accepted. Please enclose your receipt, return authorisation number and merchandise and within 14 days of purchase mail to:

    Buckets and Spades
    19A Carpenter Street
    Brighton VIC 3186
    Australia

    For further information on Product Returns, please refer to Trade Practices Act Guidelines, which Buckets and Spades adhere to.
    Based on 68 reviews
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    Years of Great Clothes and Exceptional Service

    I have purchased clothes for my son from you for many years. You have provided an amazing product in a climate of desperate lack of options in boys clothing in Australia. I dont know what I would do without you.

    I was nothing more than gutted when Oshie M closed the doors, leaving your store my most treasured store to purchase my sons clothes. Your brands are well selected, with my son now more discerning and only wanting to wear Munster.

    Whilst he is now a size 14 and coming into a size 16, I will again be wondering where to shop once he surpasses your sizing. But that is for the future! 

    For now, I congratulate you on making my life that much easier (and probably so many other mums of boys that don't want to dress in sports brands or commercial clothing).
    I live in Central Victoria,  so have always had you send the clothes to me. Again, never had an issue. Fast delivery, beautifully packed and exactly as ordered. Well done!

    Favourite store for kids clothes

    I have shopped at this store throughout my boys lives. They have the best range of kids clothes from newborn to teenager. Also great range of toys and gifts. Easy to use website and fast shipping when shipping online.

    Fantastic Costumer Service

    Fantastic products and amazing costumer service! I recently had some questions about when a new collection was coming out, not only did I get a quick reply but also a private message the day it was online! So happy with the service and look forward to place more orders!

    Highly Recommend

    Great children wear shop with extensive selection of fabulous high end quality clothes and gifts. Excellent customer service that is not easy to find nowadays and quick delivery (we have also ordered online). Overall we've had lovely experience, a gem and a must in Brighton.