Returns & Exchange

RETURNS

We want you to be satisfied with your Buckets and Spades experience and should you change your mind, we will provide a store credit note to the value of the goods purchased (excluding freight) if goods are returned within 14 days. In order for the credit note to be issued, products must be returned or exchanged within 14 days of purchase as long as they are in a new, unused/unworn/unwashed condition, shoes in the box, and still have the original swing tags and packaging attached and are accompanied by the associated order number. Credit notes issued are valid for 12 months.

Please choose carefully as we don’t exchange or accept returns on sale and discounted items if you change your mind or make an incorrect decision.

If an item is damaged or faulty, please notify us within 14 days by email. Upon receipt of the faulty product, Buckets and Spades will undertake an evaluation in conjunction with the manufacturer and if the item is deemed to be faulty, we will replace or refund

EXCHANGES

Buckets and Spades strive to ensure you are satisfied. We want you to love what you've ordered. If something isn't right, please email us with an order number within 14 days to receive a Return Authorisation Number (Customers will be responsible for the shipping and handling charge both ways). Returns without a valid authorisation number will not be accepted. If you would like to exchange your product because you ordered the incorrect size/colour, please ensure you include a self-addressed pre-paid parcel or additional charges will apply.

If you can't find another item for exchange, we will provide a store credit to the value of the goods purchased (excluding freight). Credit notes issued are valid for 6 months.

Please choose carefully as we don’t exchange or accept returns on sale and discounted items if you change your mind or make an incorrect decision.

RETURN BY MAIL

You can return goods due to a change of mind or incorrect size to any of our stores within 14 days of purchase.

Please email us or reply to your confirmation order with your order number to receive a Return Authorisation Number (Customers will be responsible for shipping and handling charge). Returns without a valid authorisation number will not be accepted. Please enclose your receipt, return authorisation number and merchandise and within 14 days of purchase mail to:

Buckets and Spades
19A Carpenter Street
Brighton VIC 3186
Australia

For further information on Product Returns, please refer to Trade Practices Act Guidelines, which Buckets and Spades adhere to.

Favourite store for kids clothes

I have shopped at this store throughout my boys lives. They have the best range of kids clothes from newborn to teenager. Also great range of toys and gifts. Easy to use website and fast shipping when shipping online.

Fantastic Costumer Service

Fantastic products and amazing costumer service! I recently had some questions about when a new collection was coming out, not only did I get a quick reply but also a private message the day it was online! So happy with the service and look forward to place more orders!

Highly Recommend

Great children wear shop with extensive selection of fabulous high end quality clothes and gifts. Excellent customer service that is not easy to find nowadays and quick delivery (we have also ordered online). Overall we've had lovely experience, a gem and a must in Brighton.

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Returns & Exchange